Payment Policy

Privacy Policy

Last Updated: September 29, 2026

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise interact with our Services.

Our store is powered by Shopify, which enables us to provide the Services to you.

Personal Information We Collect

Depending on how you interact with our Services, we may collect:

  • Contact details: Your name, email address, phone number, and billing and shipping addresses.

  • Order and transaction information: Details about products viewed, purchased, or returned.

  • Payment information: Information needed to process payments, handled by third-party payment providers.

  • Account information: Login details and preferences, if you create an account.

  • Communications: Messages and information you provide when contacting customer support.

  • Device and usage information: Your IP address, browser type, device information, and interactions with our website.

How We Collect Information

Personal information may be collected:

  • Directly from you when you place an order, contact us, or create an account.

  • Automatically through cookies and similar technologies when you use our website.

  • From service providers, including Shopify and payment processors.

  • From partners or other third parties, where permitted by law.

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders, including shipping, returns, and refunds.

  • Provide customer support and respond to inquiries.

  • Operate and improve our website and Services.

  • Communicate with you about your orders or account.

  • Send marketing communications when you have opted in.

  • Detect and prevent fraud and protect the security of our Services.

  • Comply with legal obligations and enforce applicable agreements.

How We Share Your Information

Where necessary for the purposes described in this policy, we may share information with:

  • Shopify, which provides our online store platform.

  • Payment processors, to process your transactions.

  • Shipping and fulfillment partners, to deliver orders and handle returns.

  • Other service providers, such as hosting and technical support providers.

  • Marketing and analytics providers, where permitted and subject to any required consent.

  • Authorities or professional advisers, where required by law or necessary to establish, exercise, or defend legal claims.

We do not sell your personal information for monetary compensation.

Relationship with Shopify

Vera Harmony uses Shopify to host and operate its online store. Shopify processes personal information in connection with providing its services.

Your information may be processed by Shopify and its service providers in countries outside your country of residence.

For information about Shopify’s privacy practices, please read the Shopify Privacy Policy.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enable essential website and checkout functionality.

  • Remember your preferences.

  • Understand how visitors use our website.

  • Support analytics and advertising activities, where applicable.

You can manage cookies through your browser settings and, where available, our website’s cookie preference controls. Disabling certain cookies may affect website functionality.

Data Security and Retention

We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

Personal information is retained only for as long as necessary for the purposes described in this policy, including fulfilling orders, meeting legal obligations, resolving disputes, and enforcing agreements.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information held about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Restrict or object to certain processing.

  • Request a portable copy of your personal information.

You may unsubscribe from marketing emails using the unsubscribe link included in those messages.

To submit a privacy request, please contact support@veraharmony.com.

International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries outside your country of residence. These countries may have different data protection laws.

Where required, appropriate safeguards will be used for these transfers in accordance with applicable data protection law.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information through our website, please contact us so we can review the matter and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our Services, data practices, or applicable requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

Contact

For questions about these Terms or your order, please contact us:

Vera Harmony
Business Address: Yuri Gagarin Street 8, Agia Napa, Cyprus
Email: support@veraharmony.com
Website: veraharmony.com
VAT Identification Number: 10421532Z