Return and Refund Policy
Last Updated: September 29, 2026
We offer a 30-day return window. This means you have 30 days from the date your order is delivered to request a return.
Eligibility for Returns
To qualify for a return under this policy:
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The item must be unused, unworn, and in its original condition.
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The item must be returned in its original packaging, including all components.
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Proof of purchase is required, such as your order confirmation or receipt.
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You must contact me before sending an item back so I can provide return instructions.
This voluntary return policy does not limit your statutory consumer rights.
How to Start a Return
To request a return, please email:
Include your order number and the item or items you wish to return. You may also include the reason for your return to help me process your request.
Once your request has been reviewed, I will provide the return instructions and the correct return address.
Please submit your request within 30 days of delivery.
Return Shipping Costs
For returns under this voluntary policy, customers are responsible for return shipping costs, unless the return is due to an error on my side or the item is defective, damaged, or incorrect.
If there is a problem with your order, please contact me before arranging return shipping so I can provide an appropriate solution.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact me promptly if an item is damaged, defective, or incorrect.
Include your order number and a description of the issue. I may request photos or other relevant information to help assess the problem and arrange an appropriate replacement, refund, or other resolution.
Non-Returnable Items
The following items are excluded from the voluntary 30-day return policy, except where applicable law requires otherwise:
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Gift cards.
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Items clearly marked as final sale at the time of purchase.
These exclusions do not affect your rights relating to defective, damaged, or incorrectly supplied goods.
Refund Process
Once your return has been received and inspected, I will notify you whether your refund has been approved.
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Returns are typically inspected within 5–7 business days of receipt.
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If approved, your refund will be issued to your original payment method within 7 business days.
Your bank or payment provider may need additional time to process and post the refund. Any shorter refund deadlines required by applicable law will take precedence.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact support@veraharmony.com.
Exchanges
I do not process direct exchanges.
If you would like a different item, please request a return for the original product and place a new order for the desired item.
Return Address
Please contact support@veraharmony.com before returning any item. The correct return address will be provided with your return instructions.
Do not send your return to the address printed on the shipping package unless I have confirmed that it is the correct return address.
Statutory Consumer Rights
The 30-day return policy is offered in addition to any rights you have under applicable consumer law, including any applicable withdrawal rights and rights relating to faulty goods. Nothing in this policy excludes or restricts those rights.
Contact
For questions about these Terms or your order, please contact us:
Vera Harmony
Business Address: Yuri Gagarin Street 8, Agia Napa, Cyprus
Email: support@veraharmony.com
Website: veraharmony.com
VAT Identification Number: 10421532Z