Terms of Service

Last Updated: September 29, 2026

Overview

Our store is powered by Shopify.

These Terms of Service, together with our Shipping Policy and Return and Refund Policy, govern your use of our Services and purchases from our store. Our Privacy Policy explains how we handle personal information.

By using our Services or placing an order, you agree to these Terms. Nothing in these Terms limits any consumer rights that cannot lawfully be excluded.

1. Access and Account Information

You must be at least the age of majority in your place of residence to place an order.

You agree to provide accurate, complete, and current contact, billing, shipping, and payment information.

If you create an account, you are responsible for keeping your login details secure. Please notify us promptly if you suspect unauthorized access.

2. Products

We make reasonable efforts to describe and display our products accurately. Colors and appearance may vary slightly depending on your screen or device.

Product availability and descriptions may change. Such changes do not alter the agreed details of an order we have already accepted.

Purchases through our store are intended for personal use, not for resale.

3. Orders

Placing an order constitutes an offer to purchase the selected products. Your order is accepted when payment has been successfully processed and we send an order acceptance confirmation.

We may decline an order before acceptance for reasons such as unavailable stock, payment problems, or suspected fraud.

If a problem arises with an accepted order, we will contact you to explain the available options. We will not substitute products or charge a higher price without your agreement.

If we cancel an order after taking payment, we will refund the amount paid for the canceled items.

4. Prices and Payment

The applicable product price and any taxes are shown at checkout before you complete your purchase.

Shipping is free on all orders within the United States.

Prices may change for future purchases. Price changes do not affect orders we have already accepted.

You confirm that you are authorized to use your selected payment method and authorize us to charge the total amount displayed at checkout.

Payments are processed through the payment providers available in our store.

5. Shipping and Delivery

We currently ship within the United States only.

Orders are normally delivered within 8–10 days after the order is placed, including processing and shipping. Delivery timeframes are estimates and may be affected by carrier disruptions, holidays, severe weather, or high order volumes.

We work with On Demand Fulfillment to prepare and dispatch orders.

If we cannot ship within the applicable promised timeframe, we will notify you and provide any delay-consent or cancellation and refund options required by law.

If your package is lost, damaged, or overdue, please contact us so we can investigate and arrange an appropriate resolution.

Please review our Shipping Policy for further details.

6. Returns and Refunds

We offer a 30-day return window, starting from the date your order is delivered.

Eligibility requirements, return instructions, return shipping costs, and refund processing details are set out in our Return and Refund Policy.

Please contact support@veraharmony.com before returning an item so we can provide the correct instructions and return address.

Our voluntary return policy does not limit your statutory rights concerning defective, damaged, incorrect, or undelivered goods.

7. Intellectual Property

The content on our website, including text, images, graphics, logos, and design, belongs to Vera Harmony or its licensors and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes. Except as permitted by law or with the rights holder’s permission, you may not reproduce, distribute, sell, or commercially exploit its content.

8. Third-Party Tools and Links

Our Services may include tools or links provided by third parties.

Those third parties may have their own terms and privacy policies. Please review them before using their services or providing personal information.

We do not control independent third-party websites or their content. This does not limit our responsibilities for the Services we provide to you.

9. Relationship with Shopify

Shopify provides the platform that powers our online store.

Purchases from veraharmony.com are made with Vera Harmony’s operator, not with Shopify. Please direct questions about products, orders, delivery, and refunds to us.

10. Privacy

Our collection and use of personal information are described in our Privacy Policy.

Shopify and other service providers may process personal information in connection with operating our store, processing payments, and fulfilling orders, as explained in that policy.

11. Reviews and Feedback

If you submit a review or other feedback, you confirm that it reflects your genuine experience and does not infringe another person’s rights or contain unlawful material.

You retain ownership of your submissions. By submitting content for publication, you give us a non-exclusive, royalty-free permission to display and reproduce it in connection with our Services and their promotion, subject to applicable privacy law.

We may remove content that is unlawful, abusive, misleading, or unrelated to the relevant product or service.

12. Errors and Inaccuracies

We may correct errors in product information, prices, or availability.

If an error affects your order, we will contact you. Any correction involving a different product or increased payment requires your agreement. If the order is canceled, any payment taken for the canceled items will be refunded.

13. Prohibited Uses

You must not use our Services to:

• Violate laws or regulations.

• Infringe intellectual property or privacy rights.

• Submit fraudulent orders or payment information.

• Transmit malicious software or interfere with website security.

• Access accounts or systems without authorization.

• Harass, threaten, or abuse others.

14. Suspension and Termination

We may restrict or suspend access where reasonably necessary to address fraud, security threats, or material violations of these Terms.

Suspension or termination does not remove obligations relating to existing orders, refunds, or other accrued rights.

15. Website Availability and Product Rights

We aim to keep our website available and accurate, but we cannot guarantee uninterrupted or error-free access.

Product descriptions and any express guarantees remain applicable to your purchase. Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

16. Liability

Our liability is subject to applicable law.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Your mandatory rights concerning product quality, delivery, refunds, and remedies remain unaffected.

17. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

18. Agreement

These Terms and the policies expressly incorporated into them form the agreement governing your use of our Services and purchases.

They do not override representations or rights that cannot lawfully be excluded.

19. Assignment

We may transfer our rights and obligations in connection with a transfer of the business, provided this does not reduce your contractual rights or guarantees.

We will notify you where required by law.

20. Governing Law

These Terms are governed by the laws of the Republic of Cyprus.

This choice of law does not deprive you of any mandatory consumer protections that apply to you under applicable law. Nothing in these Terms restricts your right to bring a claim before a court that has jurisdiction under applicable law.

21. Changes to These Terms

We may update these Terms from time to time. The revised version will be published on this page with an updated “Last Updated” date.

Changes apply prospectively. The Terms in effect when your order was accepted will continue to govern that order unless a change is required by law or agreed with you.

22. Contact

For questions about these Terms or your order, please contact us:

Vera Harmony
Business Address: Yuri Gagarin Street 8, Agia Napa, Cyprus
Email: support@veraharmony.com
Website: veraharmony.com
VAT Identification Number: 10421532Z